Analysis of SLA Compliance in the Cloud: An Automated, Model-based Approach
نویسندگان
چکیده
Every customer wants to be sure about the quality of their purchase. In the cloud world, this quality assurance includes guarantees on service performance1. Service Level Agreements (SLAs) are legal documents, signed and agreed upon by cloud service providers and their customers, where the specification of the agreed quality of service is written down. An SLA violation will result in penalties and possibly in a loss of money, clients, and credibility. Even though the stakes are high, there are only few tools with limited capabilities available to check the compliance of cloud services with SLAs. Why is it so difficult to provide tool support for SLA compliance checking?
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تاریخ انتشار 2016